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  • Webinar: Client Retention and Building Client Loyalty

Webinar: Client Retention and Building Client Loyalty

  • May 15, 2024
  • 12:00 PM - 1:00 PM
  • At Your Desk


  • Free to ISSA Members. Log in for the member rate. Need assistance with membership or registration? Email

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The Illinois Search and Staffing Association is proud to host this webinar, presented by Kim Henderson

Repeat customers are crucial to ensuring a staffing organization’s lasting success, and many don’t have a strategy for retaining clients. Over the past few years, most staffing companies didn’t place an emphasis on client retention because demand was so strong, they thought there was an endless need. We all know that economic slowdowns are inevitable and sluggish hiring cycles happen. Conversely, even if we don’t have a downturn, it is always important to minimize customer churn and gain their loyalty.

Join us as we share strategies and techniques to retain our clients and solidify our place as their trusted advisor. Kim Henderson of Cobalt Compass outlines a 10-step plan for staffing providers to keep customers engaged in any economic climate, as well as gain client share and increase significance.

During this webinar, attendees will

  • Learn to collect and analyze customer feedback
  • Map a consistent client experience
  • Become a solutions specialist vs. a generalist
  • Solve client business challenges
  • Deliver value add services and stay visible

Client Retention and Building Client Loyalty

May 15, 2024


Cost to Attend: ISSA Members FREE, Nonmembers $39

Attendance at this event earns 1.0 hours CE Credit toward ASA certification


Kim Henderson leads Cobalt Compass Solutions, which provides training and consulting services for the staffing industry. Training programs encompass the full life cycle of sales and recruiting and teach the skills and strategies to create lasting customer relationships. Consulting services give leaders the methodology to operate business units while managing teams for performance.

Prior Cobalt Compass, Kim had 28 years in the industry and served as a member of executive leadership for a global staffing provider. As SVP of Client Services and Global Accounts, she was responsible for the development of international and strategic accounts and also established the Government Solutions business. Kim began her career working for a national staffing company where she served on the executive team and was responsible for the national sales strategy with execution across product lines as well as multiple business units.

Kim has a MBA from the University of Miami and a BS in Journalism from the University of Florida. Additionally, she has Project Management (PMP) and Six Sigma Lean certifications and contributes articles for The Staffing Stream, Staffing Hub, and HRM Outlook. Further, she has appeared on the following podcasts: Staffing Hub, Staffing Monthly, The Elite Recruiter, CareerTALKS, Recruiters With No Limits, Fidelis Leadership, Ask a Recruiter, and Ivy Podcast. Kim has also presented at the World Staffing Summit, Recruiter Growth Summit, and the Staffing Sales Summit.

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