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  • The Loyalty Playbook: Using Remarkable Service To Unleash Your Firm's True Potential

The Loyalty Playbook: Using Remarkable Service To Unleash Your Firm's True Potential

  • March 15, 2016
  • 12:00 PM - 12:50 PM
  • Webinar! At Your Desk!
  • 81


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The Loyalty Playbook: Using Remarkable Service To Unleash Your Firm's True Potential

12:00 pm - 12:50 pm CST
Members FREE
Non Members $30.00

Is your Staffing Firm Considered Best of Staffing®? This designation is earned by less than two percent of all staffing agencies in the U.S. and Canada!

Service is an art form. And thanks to nearly a decade of Inavero research, it is also a science. Leveraging feedback from nearly 1 million staffing industry clients and job candidates, Inavero has the playbook for delivering consistently remarkable service - key to outperforming your competitors. In this presentation, Inavero will lay out the specific steps to achieving loyalty with your clients. If you are interested in growing at twice the pace of the industry, while protecting margins and improving your retention, referral and rehire rates, this presentation is a must see.

Inavero Provides Satisfaction Surveys Made Simple for Professional Service Firms.

Rooted in service quality research for staffing and other industries, our proprietary online surveying software leverages the Net Promoter®Score methodology to help you easily measure your client’s satisfaction. Additionally, you can capture testimonials to increase new business, discover how you stack up against your competitors, and earn an award for exceptional service quality.

Eric Gregg has devoted his career to helping professional service firms improve their retention, growth and profitability. His projects and experience range from identifying key drivers of client and candidate loyalty for the staffing industry to designing thought- leading research for law and accounting firms. Eric is an adjunct faculty member in Portland State University’s marketing program, and has published numerous articles, business cases, and technical notes in the field of marketing, client loyalty and employee satisfaction. His client and job candidate research and consulting has been featured in articles and as a noted industry speaker.

Eric founded Inavero, bringing his expertise in marketing and quantitative analysis to some of the nation’s top professional service organizations. Since its founding, Inavero has sustained double-digit growth by actively partnering with firm leaders and managers to find answers to critical retention issues. The Inavero research team has experience in a variety of professional service industries, including the legal, accounting, staffing, architecture and insurance fields.

Eric received his MBA from the University of Virginia’s Darden Graduate School of Business in 2003, and earned a Bachelor of Science degree in Marketing, with a Statistics minor in spring of 1998 from Montana State University. He is currently the immediate past President for the American Marketing Association’s Oregon Chapter. In his free time, Eric’s passions turn to the outdoors, where he is an avid photographer and scuba diver, and enjoys hiking and camping.

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