WILL BOWEN, CSP                                 

Speaker, Author

Will Bowen is the visionary behind the Complaint Free® movement, inspiring millions to transform complaining into empowerment. Over 15 million people across the globe have embraced his 21-day Complaint Free Challenge, transforming mindsets, workplaces and relationships.

Will’s message has earned him features on The Oprah Winfrey Show, NBC’s Today, People, Forbes, Newsweek, The Wall Street Journal, Chicken Soup for the Soul—and beyond.He holds the prestigious CSP (Certified Speaking Professional) designation and is a sought-after keynote speaker and trainer for organizations worldwide. His past clients include household names like Volvo, Kimberly-Clark, and The Million Dollar Roundtable.

Will is also a prolific writer: all five of his books have become international bestsellers, translated into dozens of languages and read by millions. His talks are equal parts inspiring, humorous, and transformational—designed to help leaders and teams reduce negativity, boost productivity, and cultivate a culture of what’s possible.

Keynote - Complaint Free® LEADERSHIP: Positive Growth In A Negative World™

Leaders get bombarded by complaints every single day!

Complaints from employees, colleagues, customers, suppliers, and even family and friends can drain a leader’s energy, time, and resources, leading to anxiety, frustration, and burnout.

In today’s world of endless negativity, bringing out the best in yourself and others can seem impossible.

In this eye-opening presentation, you’ll learn how to…

 

·         Identify And Address The (5) Types Of Complaints.

·         Create A Collaborative, Possibility-Focused Team.

·         Turn Negative Feedback Into Positive Breakthroughs.

 

This presentation teaches leaders easy-to-implement, powerful, and practical skills for achieving extraordinary growth even during difficult times.

Click image to purchase Will's Book, A Complaint Free World

LIA ELLIOTT

Co-Managing Partner, Staffing GC

Lia Elliott is an attorney and C-Suite advisor with 20+ years of boots-on-the-ground executive and legal experience in the workforce solutions and staffing industry. Lia is solutions-focused and works with clients to achieve business objectives while aligning legal compliance within risk tolerance and budget. A constant critical thinker and firm believer that “no” is seldom the answer, Lia simplifies legal complexities enabling growth in a mine-filled environment.

Areas of Specialization: Fractional GC/Executive Services • Labor, Employment & HR Support • Compliance Programs / Training • Litigation Management • In-House Legal Function Build

Legislative Update

TIFFANY INGRAM, Ed.M.                              

Change Management Strategist, Founder and Principal at Luxe Link Business Solutions

Tiffany Ingram, Ed.M. is CEO and Founder of Luxe Link Business Solutions, an executive advisory and change management firm specializing in workforce transformation and people-first AI governance and implementation.  She brings over 15 years of HR executive leadership experience, including global operations leadership at Wahl Clipper Corporation, along with her background as a U.S. Army Non-Commissioned Officer. She is also the creator of the Luxe Link Transformation Suite™, which includes the P.A.C.E.™ and AI R.I.S.C.™ frameworks.

Tiffany currently teaches AI for Business at Rock Valley College and speaks at SHRM chapters and NIHRC events across the Midwest. Her work sits at the intersection of people, AI strategy, workforce leadership, and organizational protection.

Implement Fast, Govern Smart: How Staffing Firms Build AI That Drives Revenue and Reduces Risk

The staffing industry is in a race to implement AI. Everyone is talking about automation, speed, and efficiency, and those conversations matter. But there is a critical piece missing from nearly every AI discussion happening in this industry right now: governance.

Who owns AI decisions in your firm? What happens when an AI-assisted screening tool produces a biased result? How are you protecting candidate data across the tools your recruiters are already using ,with or without your approval? If you cannot answer those questions today, your AI strategy has a liability hiding inside it.

This hands-on workshop is built specifically for staffing and search firm owners who are ready to move from AI curiosity to AI execution, without creating the legal, ethical, or operational risk that comes from moving too fast without a plan.

Using the P.A.C.E. Framework,  a signature framework developed by Tiffany Ingram as CEO of Luxe Link Business Solutions, participants will pinpoint their top profit leaks, align AI to the recruiting activities that drive real revenue, build a culture of adoption rather than resistance, and execute with both speed and governance built in from the start.

The firms that win at AI are not the ones with the most tools. They are the ones with the clearest strategy,  and the infrastructure to back it up.

Learning Objectives
By the end of this workshop, participants will be able to:
→ Identify AI governance gaps that create legal and operational risk before they become real issues
→ Map 2–3 high-impact AI use cases across sourcing, screening, and client intake
→ Build a 90-Day AI Activation Plan using the P.A.C.E.™ Framework
→ Recognize and address Shadow AI risk across their teams
→ Lead an AI-ready recruiting culture that increases productivity without increasing risk

ERIN RAMIREZ

CEO at Real Change Studio

Erin Ramirez is an Adaptability Strategist and organizational scientist who helps leaders make clear decisions and move forward when things feel uncertain or complex.

Earlier in her career, Erin served as a senior leader at a Fortune 500 company, where she led efforts to prepare teams and organizations for major enterprise-wide changes. Today, as owner of Real Change Studio, she works with leaders and teams across Northern Illinois and throughout the country as an executive coach, keynote speaker, and advisor, helping them navigate change, strengthen collaboration, and keep projects moving forward when plans shift.

Erin was also named a Nobel Peace Scholar and a Lilly Scholar, which were experiences that took her around the world studying leadership, serving communities, and working alongside people focused on solving real-world challenges. Those experiences continue to shape her work helping leaders create positive change in their organizations and communities.

The Adaptability Gap: Building the Firm That Can Figure It Out, With or Without You In the Room

You have built a firm that works because you have poured yourself into making it work. But the staffing market keeps shifting. Clients are changing how they hire. AI and automation are changing how work gets done. Candidates are harder to read, harder to reach, and harder to retain. And the playbooks that got your team here may not be enough for what comes next.

The gap is not effort. It is adaptability.

In this session, Erin Ramirez will help staffing firm owners and executives take a clear-eyed look at what adaptability actually is, not as a mindset buzzword, but as a practical leadership and business capability you can see, develop, and strengthen in the people around you.

Participants will explore what it looks like when a team is stuck, what changes when leaders build adaptive capacity, and how to begin developing a firm that can make decisions, solve problems, and move forward even when the market shifts.

Through real-world examples, practical reflection, and 2–3 interactive exercises, participants will apply the concepts to their own firms and leave with a sharper lens for identifying adaptability gaps, developing leaders, and building an organization that can figure it out… with or without them in the room.